Frequently Asked Questions

 Here is a solution for for those who prefer to have the content of our programs read aloud to them.  Chrome, Microsoft Edge, and Firefox all have extensions that you can attach to your browsers that will read the content of the web site, programs and exams.

The one we have tested that works well and appears to be free is: Read Aloud: A Text to Speech Voice Reader.

 You can download it at the browser's extension stores or go to the their web site at ReadAloud.app.

It is an open source solution and is available in 9 languages, at least per their official description by the browsers.  Their own detail says it supports upto 40 languages.

Select a site and create Account

To make an individual course purchase:

• First create your account by clicking Create Account from the top menu.
• Select Courses from the menu
• Click Take this course next to the course you are interested to purchasing.  This will take you to the Purchase page to allow you to purchase your course.

Purchase Credits

• Billing Address: Before you can complete your purchase, you will need to enter your billing address.
• Payment information: Next, you will be required to enter your credit card information.
• Promotion:  You may enter a promotion code if available.
• After you have entered all of the required information, click Review Information to continue.
• Once your billing information has been Reviewed, agree to the terms and click Purchase Course
• Your purchase is now complete and you are ready to begin your course.

Yes, but they will need to enter their credit/bank card billing address in place of your address for the purchase.

To receive your Cannabis Handler Classes certificate, you must first create a profile and then purchase the Cannabis Handler Classes courses. Once your purchase is complete, you can study the course material and take your final exam. After you complete your final exam, you will be able to print your certificate. Please note that each section of each of the modules are timed, and require you to pass a knowledge check exam at the end of the module before you can move to the next module. All modules must be successfully completed before you can begin your final exam.

The Study Material and final exam will take approximately 2 to 6 hours depending on your location. The exam is timed for 90 minutes and will need to be completed in one sitting.

Your Cannabis Handler Classes certificate is good for two to four years depending on your location. The expiration date of your certificate can be found on your certificate.

It does not cost anything. You may sign in to your account and reprint your certificate any time you want from any computer with internet access until the expiration date of the certificate.

Sorry, we only accept checks for group orders, but you can purchase a money card from most major grocery stores such as Walmart, Target, Albertsons, or Kroger.

To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

We are sorry, but per restricted regulation imposed on us per state requirements we are not allowed to release test answer information.

Our group purchase order system allows you to make a single transaction for group codes. There is a minimum of 2 courses required to make a group purchase. You will have to set up a passkey for your purchase; we will issue you access codes once the purchase is processed. Your employees will then go to the website and sign up for an account. Once their account is created they will then be able to redeem the course using the access code and passkey. To make a group purchase you will need select "Bulk Purchases" from the menu at the top of the page. Please note that the passkey remains the same for everyone and each employee must have own account when taking the course as the certificate will print under the name that's on the account. For more information on group purchase you can visit our info site at https://www.cannabishandlerclasses.com/group-orders-passkeycodes.

Click on the American flag icon in the top right hand corner of your page. This will bring up a drop down menu where you will then select the Mexican flag option for Spanish. This will translate the entire course and website into Spanish.

Access codes and passkey are for group purchases only and are used to redeem a course purchased on your behalf by your employer. If you are part of a group purchase you will need to obtain this from your employer; otherwise you will need to select "Courses" from the menu at the top of the page and then click on the green "Take This Course" button to make an individual purchase.

To view your access codes and passkey you will need to view the details of your bulk purchase. To view your bulk purchase, you will need to click on the "Me" icon located at the top of the page and then click on the "My Purchases" link located underneath your name. When you click on the purchase you want to view, it will display the purchase details including access codes and passkey. Please note that in this page you will also be able to do other functions such as "Management Sharing" which will allow you to share the details of the purchase with another user and view, download and print employee certificates.

You can log into you Cannabis Handler Classes account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend, family member's house, or career placement center. We do not mail or email certificates.

To print or download your certificate, you will need to select courses from the menu and then click on the green "Print Certificate" button. You will then need to click on the green "Print Page" button to print it or the "Download" button to save a copy to your computer or email it to your employer.

• There are 25 multiple choice questions on the exam.
• The exam is timed for 90 minutes, but usually takes less than that to complete.
• The minimum passing score is 70%.

Visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.

You create your username during the signup process. Your email address is only used for communication purposes.

Keeping student/client account information safe is our top priority and therefore there are safety measures we take before your information is released over the phone. When someone calls requesting account information, they must have the students name, email address, and the phone number or physical address to verify account.

Sometimes declined purchase attempts may show as a pending transaction on your credit card statement awaiting approval. As the purchase attempts have already been declined, they will not receive an approval and your bank will release the funds back to you in a couple of days. If you require the funds sooner, you will need to contact your bank and request they release the funds back to you.

There are a few reasons why you could have been kicked out of the course.

Failing a PVQ:
Per State requirement a student can only fail due to personal verification questions (PVQ's) a maximum of 3 times within each module. You failed due to either incorrectly answering or not submitting your answer within the 60 seconds allowed 3 times.

Failing the knowledge check:
Due to State regulations a student can only fail the knowledge checks a maximum of 3 times per module. You will have to repurchase the course in order to continue.

Failing the exam:
Per state requirement a student can fail the final exam a maximum of 2 times. Since this was your second time you failed you will have to purchase the course again in order to continue.

Some States require Personal verification questions. Personal verification questions (PVQ's) are a state requirement and are used to verify your identity throughout the exam. Once you enter the answer you will need to click on the blue add question button. Once all questions have been selected, the exam will begin.

As a safety measure to prevent fraud once the certificate gets issued, the student no longer has the ability to change the name on the certificate. If there is a mistake on the name on your certificate you will need to submit a support ticket with your request along with an explanation. If your request is approved, our support staff will notify you via support ticket. Once the name has been updated your previous certificate will be voided and you will be required to print the new certificate as the State Regulatory Authority will be notified of the voided certificate. 

If you already made contact with one of our support staff and they issued you a refund, you will receive your refund in approximately 4-5 business days.